Client satisfaction is obtained from the protection of people, property and the environment, from product compliance, services delivered and our performance regarding deadlines and costs.

QUALITY POLICY : Alpha Maintenance’s approach

In the continuity of actions undertaken and by re-focusing dynamics on the respect of the fundamentals,
the General Management has set out the following guidelines :

  • Continue the development of a quality culture.
  • Always be attentive to our clients and offer them efficient and innovative solutions.
  • Anticipate and control risks.
  • Better incorporate nuclear safety in our behaviour and all relevant activities.
  • Be attentive to changing standards and meet applicable requirements as thoroughly as possible.
  • Ensure the detection and methodical analysis of the causes of quality problems.
  • Harness, capitalise and share feedback.
  • Look for ways to improve performance in our processes.
  • Encourage and deploy the best suggestions for improvement.
  • These guidelines must involve all operating, in-house, temporary and subcontracting personnel, be inscribed in the logic of continuous improvement, and be translated into practical actions and measurable targets.

Certification ISO 9001

This certification guarantees our clients the quality of our services and their alignment with Alpha Maintenance’s offer in a spirit of continuous improvement. It has been achieved through the management’s commitment and the high involvement of our employees.


Quality focused on Client Satisfaction

The Ponticelli Frères Group believes that quality is first and foremost an approach to improving performance by being firmly focused on client satisfaction.

Beyond the compliance it is committed to and the certifications confirming its value, quality is conveyed within the Group by applying continuous improvement principles to services delivered externally and internally. Quality is, above all, the commitment to meet our client’s requirements by offering them the correct quality standards, while respecting deadlines and costs.

With the ability to comply with the highest quality standards, our primary concern is to be attentive to our clients in order to offer them relevant, flexible and innovative solutions to optimise their facilities.

Quality plays a key role in the Group. It expresses the desire to constantly search for better efficiency in serving our client’s performance and promote our employee’s professionalism, therefore significantly contributing to their motivation and their well-being at work.

© ALPHA MAINTENANCE - Subsidiary of Ponticelli Group