Client satisfaction is obtained from the protection of people, property and the environment, from product compliance, services delivered and our performance regarding deadlines and costs.
In the continuity of actions undertaken and by re-focusing dynamics on the respect of the fundamentals,
the General Management has set out the following guidelines :
This certification guarantees our clients the quality of our services and their alignment with Alpha Maintenance’s offer in a spirit of continuous improvement. It has been achieved through the management’s commitment and the high involvement of our employees.
The Ponticelli Frères Group believes that quality is first and foremost an approach to improving performance by being firmly focused on client satisfaction.
Beyond the compliance it is committed to and the certifications confirming its value, quality is conveyed within the Group by applying continuous improvement principles to services delivered externally and internally. Quality is, above all, the commitment to meet our client’s requirements by offering them the correct quality standards, while respecting deadlines and costs.
With the ability to comply with the highest quality standards, our primary concern is to be attentive to our clients in order to offer them relevant, flexible and innovative solutions to optimise their facilities.
Quality plays a key role in the Group. It expresses the desire to constantly search for better efficiency in serving our client’s performance and promote our employee’s professionalism, therefore significantly contributing to their motivation and their well-being at work.